Privacy & Cookie Policy

Last updated: 4 October 2026

Who we are

Kialo Media is operated by Kialo Media Ltd (“Kialo”, “we”, “us” or “our”).

We are the controller of the personal information collected through this website.

Contact: @kialomedia.com
Business address: Kemp House, 152 – 160, City Road, London, United Kingdom, EC1V 2NX.
Country of establishment: United Kingdom

Privacy by design

We do not use advertising trackers, retargeting pixels or visitor analytics on this website. We do not build profiles of visitors or follow your activity across other websites.

Our hosting and security providers may receive and process limited technical information through the normal operation of our website and hosting services, such as IP address, browser type, device information and server logs. Some of this information is generated automatically by the infrastructure that hosts, secures and delivers the website, including trusted service providers. It is used only to keep the website secure, reliable and functioning properly. This limited technical data is a normal, globally accepted part of delivering a secure, SSL-encrypted website and is generated through the standard operation of internet and hosting infrastructure. We do not use it to identify you, build profiles or track your activity across other websites.

Information we collect

We collect information you choose to give us when you:

send an enquiry through our contact form;
contact us by email, phone or WhatsApp;
subscribe to our newsletter.

This may include your name, email address, phone number, business name, project details and any other information you choose to provide.

How we use your information

We use personal information to:

respond to enquiries and discuss potential work;
provide services you ask us to provide;
send our newsletter where you have agreed to receive it;
maintain, secure and improve our website;
understand how the website is used, where analytics cookies have been accepted.

For enquiries and potential projects, our legal basis is our legitimate interests in running Kialo and responding to requests for our services, or taking steps at your request before entering into a contract.

For newsletter emails, our legal basis is your consent. You can unsubscribe at any time using the link in an email or by contacting us.

Kialo will send no more than two emails per month. We use your email address only to send these updates.

We do not sell your personal information or share it with other organisations for their own marketing.

Who we share information with

We only share personal information where necessary to run our business and website. This may include trusted providers of:

website hosting and maintenance;
email, contact-form and newsletter services;
analytics and tag-management services;
professional advice, accounting or legal services where required.

These providers may process information on our behalf and only under appropriate safeguards.

International transfers

Some of our service providers may process information outside the UK or European Economic Area. Where this happens, we use appropriate safeguards required by applicable data-protection law.

How long we keep information

We keep enquiry information for up to 24 months after our last meaningful contact, unless a longer period is needed for a project, legal obligation or dispute.

We keep newsletter information until you unsubscribe, then delete or securely suppress it within a reasonable period.

Cookies and analytics

We only use essential cookies necessary for the website to work, specifically a cookie that remembers your initial cookie-notice preference setting and your Light/Dark Mode viewing choice.

We do not use analytics or marketing cookies.

Keeping you informed

If we introduce a trusted external service to help us communicate with you or deliver services you have asked for, we will be clear about its role and how it handles your information. Where appropriate, we will let you know directly by email before using it for that purpose.

Your rights

Depending on applicable law, you may have the right to:

ask for access to your personal information;
ask us to correct inaccurate information;
ask us to delete information;
ask us to restrict or object to certain processing;
receive a copy of information you provided to us;
withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at @kialomedia.com.

If you are unhappy with how we handle your information, you can complain to the relevant data-protection authority in your country. In the UK, this is the Information Commissioner’s Office.

Changes to this policy

We may update this policy when our services, website or legal obligations change. The latest version will always appear on this page.